Customer Account Questions
The full amount of the deposit is retained by the Commission until service is terminated. The security deposit will then be applied to the remaining balance on the account, and any monies remaining will be refunded to the customer.
The setup fee is a one-time $25.00 charge that will be reflected on the first bill. This fee helps to cover some of the cost associated with setting up the account in the billing system, as well as helping offset the cost of field personnel activities required to start service.
The hydrant fee is a monthly charge of $5.00 for all water customers. The Commission is required by SCDHEC to meet minimum flow requirements on all hydrants. The fee assists with the maintenance and upkeep of the hydrants and lines in order to comply with this regulation. See Rates.
The Backflow Fee is a monthly fee that covers cost associated with testing and maintaining the backflow device connected to the meter at the service location.
In accordance with South Carolina Department of Health and Environmental Control (SCDHEC) regulations and the Environmental Protection Agency (EPA) guidelines, the Joint Municipal Water and Sewer Commission maintains a Cross Connection Control Program. Through the Commission’s Staff Engineer the Commission ensures that all potential sources of contamination are protected from backflow and back siphonage with properly installed and operating backflow prevention assemblies. This program keeps up with information pertaining to the location, type of device, degree of hazard and test records of all backflow prevention assemblies located on the Commission’s system. Visit our Cross Connection program for additional information.
Bills are due on the 15th of every month and are considered late on the 16th.
All balances must be paid no later than the 30th of the month. Balances remaining unpaid after the 30th are subject to disconnection at any time without notice. New invoices do not extend the payment terms of previous balances.
Yes. You are allowed one payment extension in a twelve month period. Learn more about billing assistance.
No. Any balances unpaid after the 30th are subject to disconnection. See Payment Terms.
No. See more on safety.
If you made your payment and you received a late notice, please contact our office to make sure that we received your payment. Or you can check your account balance online. Penalties are applied on the 16th, so any payments made after the 15th are considered late and will receive a late fee.
Water may be disconnected any time after the 30th of the month for any past due balance. A non-payment fee of $50 will also apply.
Yes. There will be an after-hours fee of $50 applied to the account and due immediately on all services turned on afterhours that were turned off for non-payment. Our business hours of operation are Monday-Thursday: 8AM to 5PM and Friday: 8AM to 12PM.
If your name has changed due to marital status simply send us a copy of your Driver’s License with your updated information, or you may stop by the office and present it.
Fill out an Add Secondary Form and send back into us with both parties’ signatures and Driver’s License. This can be faxed, emailed, or mailed.
Fill out a Change Form and send back into us with both parties’ signatures and Driver’s License. This can be faxed, emailed, or mailed.
You may have Level Billing.
Customers who have been on our system for at least 12 months may sign up for equal monthly installment payments based on usage history.
Your usage may be within the same 1,000 gallon range.
There is a fixed rate component to your bill as well as a volumetic usage component. The volumetic usage rate only changes when your usage changes into the next thousand gallons. For example, if you are using 2,300 gallons one month and 2,800 gallons the next month, your bill will not change unless there was a rate increase. If you are using 2,300 gallons one month and 3,100 gallons the next, then your bill will increase.
A "volumetric fee" is a charge based on the amount of water you consume. So the more you use, the higher the volumetric fee. This fee varies based on the amount used. While a "maintenance fee" is a fixed fee charged to cover the ongoing costs of maintaining services and infrastructure, regardless of usage levels. Essentially, a volumetric fee is tied to consumption, while a maintenance fee is a flat cost for upkeep.